PURPOSE OF POSITION

To support the operation to deliver Superior Guest Service by performing duties which includes: completing guest transactions; performing food preparation, cooking and cleaning duties. Adhere to company policies related to standard operating procedures and cash handling.  Assist the Unit Manager with monitoring daily operations and Café Associates in the performance of their duties in the absence of the Unit Manager.  Perform unit opening and closing duties which includes cash management, product ordering inventory management, stocking, and unit appearance.

 ESSENTIAL DUTIES/RESPONSIBILITIES

1. Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
2. Communicates, explains and suggestively sell menu offerings and products to guests.
3. Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
4. Receives, stores, and cooks food at required temperatures; labels, dates, and rotates all products in accordance with company standards.
5. Stocks and replenishes display case according to plan-o-gram to maintain merchandise standards.
6. Assist unit management with monitoring daily operations and lead Café Associates in the performance of their duties in the absence of a unit or assistant manager.
7. Perform unit opening and closing duties which includes cash management, inventory, stocking, and unit appearance.
8. Maintains and updates time and temperature logs as needed along with other required logs.
9. Support the training of Café Associates to ensure that unit standards, sales and customer service are maintained.
10. Ensure that all areas of the unit are properly cleaned and maintained and opening and/or closing duties are completed according to established checklists.
11. Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.

 Education/Previous Experience:

High school diploma or general education degree (GED); 1-2 years previous customer service and supervisory experience or an equivalent combination of education, training, and experience.