PURPOSE OF POSITION

Support the operation to deliver Superior Guest Service by performing duties which include: prompt recognition and greeting guests, taking food and beverage orders, entering orders into Point-of-Sales (POS) in proper sequence, and serving food and beverage to guests. Communicate with team members to ensure timely and proper service. Adhere to company policies related to standard operating procedures and cash handling. 

 ESSENTIAL DUTIES/RESPONSIBLITIES 

1. Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
2. Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.
3. Processes guest orders in the proper sequence and communicates with restaurant personnel to ensure that all items are prepared properly and delivered timely to meet guests' needs.
4. Verifies identification of guests to ensure minimum age requirements for the purchase and service of alcoholic beverages are met.
5. Monitors and follows up with guests to ensure satisfaction with food and service; responds to additional requests.
6. Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
7. Ensures tables and dining areas are kept clean and set for service; maintains service stations with items such as ice, napkins, and eating utensils.
8. Follows safe food handling and proper hygiene practices.
9. Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
10. Performs opening and/or closing side works according to established checklists.

Education/Previous Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.